Shipping policy
At EverStep, we work to make sure your order is processed promptly and delivered safely. Below you can find information about processing times, shipping methods, tracking, delivery estimates, and circumstances that may cause delays.
Order Processing
Orders are generally processed within 1 to 2 business days, Monday through Friday, excluding U.S. holidays.
Our regular daily processing cutoff is 2:00 PM Eastern Time (ET).
Orders placed before 2:00 PM ET on a business day will generally begin processing that same business day.
Orders placed after 2:00 PM ET, or on weekends and U.S. holidays, will generally begin processing on the next business day.
Once your order has been processed and transferred to USPS, you will receive a shipping confirmation with your tracking information.
Shipping Method and Delivery Time
We currently use USPS Ground Advantage for standard U.S. shipments.
After your order has been processed, USPS Ground Advantage shipments generally take approximately 2 to 5 business days to arrive.
Delivery estimates are provided for guidance only and are not guaranteed.
Shipping Cost
Our standard shipping method is USPS Ground Advantage.
The standard shipping charge is $10.00 USD per order for shipments within the United States.
The applicable shipping fee will be shown during checkout before you submit your order.
Estimated Total Delivery Time
Under normal circumstances, most orders should arrive within approximately 3 to 7 business days from the date the order is placed.
This estimate consists of:
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1 to 2 business days for order processing.
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Approximately 2 to 5 business days for USPS Ground Advantage transit.
These timeframes are estimates and may vary. Delays can occur because of USPS operations, severe weather, holidays, increased package volumes, transportation disruptions, or other circumstances outside our reasonable control.
Shipping Locations
At this time, EverStep ships within the United States only.
We currently do not offer international shipping.
Shipping Carrier
Orders are shipped through USPS Ground Advantage to the shipping address submitted during checkout.
USPS Ground Advantage provides tracking so customers can follow the progress of their shipment.
Tracking Information
After your order has shipped, we will send a shipping confirmation containing your USPS tracking number.
Tracking information may take some time to appear after USPS receives and scans the package. It is normal for tracking updates to be delayed briefly during this process.
If you have not received tracking information within 3 business days after placing your order, please check your email's spam or junk folder first. If the information is still unavailable, contact us for assistance.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address when placing an order.
EverStep is not responsible for delivery failures, delays, or returned packages caused by incorrect, incomplete, or undeliverable addresses supplied by the customer.
If a package is returned to us because it could not be delivered, we will contact you regarding the available options.
If you request another shipment, additional shipping charges may apply.
Missing Items
If your package arrives and an item appears to be missing, please contact us as soon as possible.
Please provide your order number and identify the missing product. We may also request photographs of the package, shipping label, and items received to help us investigate the issue.
After reviewing the information, EverStep will determine the appropriate resolution where applicable.
Delayed or Missing Packages
If your order has not arrived within the estimated delivery period, please contact us with your order number and USPS tracking number.
We will review the available tracking information and assist you based on the circumstances.
Please note that USPS delivery estimates are not guaranteed and packages may occasionally experience delays caused by circumstances outside our control.
If USPS confirms that a package has been lost, EverStep will review the circumstances and determine an appropriate resolution in accordance with our applicable policies.
Packages Showing as Delivered
If USPS tracking indicates that your package has been delivered but you cannot find it, please first check the usual delivery areas, including your mailbox, front door, porch, garage, or another secure location.
We also recommend checking with household members or nearby neighbors and, when appropriate, contacting your local USPS office.
If you still cannot locate the package, contact EverStep with your order number and tracking information, and we will assist you as appropriate.
Possible Shipping Delays
Although we make reasonable efforts to process and ship orders within the stated timeframes, EverStep cannot guarantee a particular delivery date.
Delivery may be delayed by circumstances including:
1. USPS Processing or Operational Delays
Delays related to USPS sorting, transportation, routing, or delivery operations.
2. Severe Weather Conditions
Weather events that interfere with transportation or local delivery services.
3. Natural Disasters
Events such as hurricanes, floods, wildfires, earthquakes, or similar emergencies.
4. Transportation or Logistics Disruptions
Unexpected issues affecting transportation networks or shipping operations.
5. Increased Package Volume
Periods of unusually high shipping activity, including holidays, sales events, or promotional periods.
6. U.S. Holidays
Federal holidays or other dates when USPS operations may be reduced or unavailable.
7. Incorrect Shipping Information
Delays caused by incomplete, incorrect, or undeliverable information entered by the customer.
8. USPS Routing or Processing Issues
Unexpected delays that occur while packages move through the USPS network.
9. Other Unforeseen Events
Other circumstances beyond EverStep's reasonable control that may affect delivery.
A carrier-related delay does not automatically qualify an order for a refund or reimbursement of shipping charges.
Contact Information
For questions about shipping, order processing, tracking, or delivery, please contact EverStep.
EverStep
4701 Ogletown Stanton Rd, Ste 1203
Newark, DE 19713
United States
Email: everstepbusiness@gmail.com
Phone: +1 302-368-3647
When contacting us about an order, please include your order number and, if available, your USPS tracking number so we can assist you more efficiently.