FAQs – Shoe Mart

Last Updated: September 26, 2026

1. Where is EverStep located?

Our business address is:

EverStep
4701 Ogletown Stanton Rd, Ste 1203
Newark, DE 19713
United States

Phone: +1 302-368-3647

2. Where do you ship?

We currently ship to addresses within the United States only.

International shipping is not currently available.

3. What shipping carrier do you use?

We use USPS Ground Advantage for our standard shipments. Tracking is provided once your order has shipped.

4. How much does shipping cost?

Standard shipping is $10.00 USD per order within the United States, unless a different rate is shown at checkout.

5. How long does order processing take?

Orders are generally processed within 1–2 business days, Monday through Friday, excluding U.S. holidays.

Our usual processing cutoff is 2:00 PM Eastern Time (ET).

Orders placed after the cutoff, on weekends, or on holidays will generally begin processing on the next business day.

6. How long will delivery take?

After processing, USPS Ground Advantage generally takes around 2–5 business days.

Overall, most orders are expected to arrive within approximately 3–7 business days from the date of purchase.

Delivery estimates are not guaranteed and may vary because of carrier delays, weather, holidays, or other circumstances.

7. Will I get a tracking number?

Yes. Once your order ships, we will provide a USPS tracking number.

Tracking may take a little time to appear after USPS receives the package.

8. What if my tracking has not updated?

Tracking information may occasionally take time to refresh.

If there has been no meaningful update for a reasonable period, contact us with your order number and tracking number, and we will help review the shipment.

9. What if my package is late?

Please check your USPS tracking information first.

If your package has gone beyond the estimated delivery timeframe, contact us with your order number and tracking number so we can assist you.

10. USPS says delivered, but I can't find my package. What should I do?

Check your mailbox, porch, front door, garage, and other secure delivery areas.

You can also check with household members or neighbors and contact your local USPS office.

If the package is still missing, contact EverStep with your order and tracking details.

11. Can I cancel my order?

Orders may be canceled only before they are shipped.

Once an order has shipped, it cannot be canceled. If the order qualifies for a return, you may request a return after delivery.

12. Do you offer exchanges?

No. EverStep does not offer exchanges.

If you want a different size, color, style, or product, you may return the eligible original item and place a new order separately.

13. What is your return period?

Return requests must generally be submitted within 30 calendar days of delivery.

Items must meet the conditions listed in our Return & Refund Policy.

14. What condition must a returned item be in?

The item should be unused, unworn, and in its original condition.

Where applicable, original packaging and tags should be included. Products showing signs of use, damage, stains, odors, washing, or alteration may not qualify.

Proof of purchase, such as an order number or confirmation, is also required.

15. How do I start a return?

Contact EverStep with your order number and reason for the return.

If your request qualifies, we will provide the necessary return instructions.

Please do not send a return before receiving instructions from us.

16. Who pays return shipping?

For returns due to personal preference, wrong item selection, change of mind, or similar reasons, the customer is generally responsible for return shipping costs.

If the product is confirmed to be defective, damaged, or incorrectly shipped by EverStep, we will review the situation and determine the appropriate resolution.

17. When will I receive my refund?

After the returned item is received and inspected, we will notify you of the refund decision.

Approved refunds are generally processed within 10 business days to the original payment method. Your bank or payment provider may require additional time to post the funds.

18. What if my item arrives damaged or defective?

Please contact us as soon as possible and provide your order number, a description of the issue, and clear photos of the product and packaging.

We will review the situation and determine the appropriate resolution.

19. What if I receive the wrong product?

We will review the order and provide an appropriate resolution when applicable.

20. What if something is missing from my order?

Please contact us with your order number and details of the missing item.

We may request photos of the package and its contents to help investigate the issue.

21. What payment methods do you accept?

Payment options available for your order are displayed during checkout.

These may include major credit cards, debit cards, and other payment methods supported by our payment providers.

22. Is my payment information secure?

Payments are processed through secure payment systems and applicable payment providers.

EverStep does not require you to provide or send us your complete credit or debit card number.

For more information, please review our Privacy Policy.

23. What currency are your prices in?

Our prices are generally displayed in U.S. dollars (USD).

Your final total, including applicable taxes and shipping charges, will be shown at checkout before payment.

24. What if I entered the wrong shipping address?

Please check your shipping details carefully before completing your order.

EverStep is not responsible for delivery problems caused by incorrect or incomplete addresses provided by the customer.

If a package is returned to us as undeliverable, we will contact you about the available options. Additional shipping charges may apply for a new shipment.

25. How can I contact EverStep?

For questions about products, orders, shipping, returns, or payments, contact us at: