Refund policy

You have 30 calendar days from the date your order is delivered to request a return.

Once the 30-day period has passed, we are unable to accept the return or issue a refund.

EverStep does not offer product exchanges.

Return Eligibility

To qualify for a return, the item must:

Be unused, unworn, and in the same condition in which it was received.
Be returned with its original packaging and tags, where applicable.
Have no stains, odors, damage, washing, alterations, or other signs of use.
Include valid proof of purchase, such as your order number or order confirmation.

The following items are not eligible for return:

Products that have been worn, used, washed, altered, or damaged after delivery.
Products missing original packaging or tags, where applicable.
Returns requested after the 30-day return period.
Products that are not in their original condition.
Items identified as final sale at the time of purchase, where applicable.

How to Request a Return

To start a return request, please contact EverStep using the phone number provided below. Please include your order number and a brief explanation of the reason for your return.

Our team will review your request and, if eligible, provide you with the appropriate return instructions.

Please do not ship any item back before receiving return instructions from EverStep.

Packages returned without prior authorization may not be accepted or processed.

Return Shipping

For returns caused by personal preference, a change of mind, ordering the wrong item, or any other reason not attributable to EverStep, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service when returning an item.

EverStep is not responsible for packages that are lost or damaged while being returned to us.

If your order arrives damaged, defective, or incorrect because of an error on our part, please contact us so that we can review the issue and determine the appropriate shipping resolution.

Refunds

After your returned item is received and inspected, we will notify you whether your refund has been approved.

If your return is approved, the refund will generally be processed within 10 business days to your original payment method.

Additional processing time may be required by your bank, credit card issuer, or payment provider before the refund appears in your account.

Original shipping charges, where applicable, are generally non-refundable for customer-requested returns.

If you have not received your approved refund after 10 business days, please first contact your bank or payment provider. If the refund is still not located, contact EverStep using the information below.

Defective, Damaged, or Incorrect Products

If you receive an item that is defective, damaged, or incorrect, please contact us and provide clear photographs of the product within 24–48 hours of delivery whenever possible.

Our support team will review the information and advise you of the next steps.

If EverStep confirms that the product was damaged, defective, or incorrectly shipped due to an error on our part, we may provide a full refund or replacement, depending on the circumstances.

Any replacement provided for a specific damaged, defective, or incorrectly shipped order does not create a general exchange program.

Exchanges

EverStep does not offer exchanges.

Products cannot be exchanged for a different size, color, style, or another product.

If you would prefer a different product, you may return the original eligible item under this policy and place a separate order for the desired product.